Refund Policy

You may request a refund within 14 days of your purchase, subject to the conditions below.

Because instant digital delivery applies, items are delivered to your inventory immediately. Where an item has already been delivered and used or altered, a refund may not be possible.

If a delivery fails or you were charged for an item you did not receive, you are entitled to a full refund.

Contact youremail@example.com with your order reference and the reason for your request. Our team is available 24/7 and will respond promptly.

Approved refunds are returned to your original payment method or, at your choice, credited to your Runevault wallet balance. Wallet credits are available for immediate use.

Unspent wallet top-ups can be refunded on request, subject to identity verification and applicable payment-provider limits.